Effective Date: 5th February 2025
Last Updated:  5th February 2025

1. Introduction

Styroplast Group (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, purchase our products, or engage with our services.

2. Information We Collect

We collect the following types of information:

• Personal Information: Name, phone number, email address, delivery address, and payment details when you place an order.
• Order Information: Product details, purchase amounts, payment status, and delivery instructions.
• Financial Information: If using our hire purchase plan (Lipa Polepole), additional financial details may be collected by our partnered financial institution.
• Communication Data: WhatsApp messages, inquiries through our website or social media, and responses to marketing promotions.
• Marketing & Advertising Data: Customer interactions with our Meta ads, which help us build a client database for future promotions.

3. How We Use Your Information

We use collected information to:

• Process and fulfill your orders, including payment processing and deliveries.
• Contact you regarding order updates, inquiries, or support requests.
• Offer hire purchase financing through our financial partners.
• Improve our marketing strategies, such as targeting promotions based on past purchases.
• Comply with legal and regulatory requirements related to our business operations.

4. Payment and Security

• We accept online payments, bank transfers, and Lipa Polepole (hire purchase), managed securely by our financial partners.
• Payments are processed through secure third-party services, and we do not store your payment details.
• For hire purchase, necessary financial details may be shared with the financing partner, who is also bound by confidentiality agreements.

5. Delivery and Data Sharing

• We deliver countrywide, either through our own fleet or third-party couriers.
• For deliveries, we may share your name, contact details, and delivery address with our drivers or logistics partners.
• We do not sell or share your personal information with unauthorized third parties.

6. Data Storage & Security

• Customer data is stored securely using cloud hosting services.
• We implement security measures to prevent unauthorized access, loss, or misuse of your data.
• Only authorized personnel and service providers have access to necessary customer information.

7. Marketing and Communications

• We collect customer contact details to send promotional messages and offers.
• Our marketing efforts primarily involve Meta ads, WhatsApp messages, and SMS promotions.
• Customers can opt out of receiving marketing communications at any time by contacting us.

8. Compliance with Laws

We adhere to all applicable Kenyan data protection laws and regulations related to manufacturing businesses.

9. No Use of Cookies

• Our website does not use cookies or tracking technologies to collect data.
• Any marketing insights are gathered from customer interactions on social media and direct inquiries.

10. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Correct or update inaccurate personal information.
• Request the deletion of your data (subject to legal or business obligations).
• Opt out of marketing communications at any time.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

12. Contact Us

For any questions, concerns, or requests regarding your personal data, please contact us at:

Styroplast Group
Gate 2, Migwani Road, Off Enterprise Road,
Next to Tetra Pak, Industrial Area, Nairobi, Kenya
📞 +254 715 101052/+254 737 555439
📧 info@styroplast.group